Providing quality customer service has been a guiding principle at the firm since the beginning.
“I started working with Terrapin after receiving a brochure through the mail. Under normal circumstances the brochure would have made it to file 13 (garbage can). However, I was having a difficult time with IT companies that were either too large or too small for our organization. I checked references, and felt comfortable with their background.
Terrapin took our company through a major computer conversion, as well as the addition of copper and fiber optics. We have improved our efficiency tremendously over the past few years.
It is my opinion that Terrapin considers the value of a product versus the cost of a product, and will assist me in making the right decisions for our company.
Terrapin is very responsive and dependable, even when emergencies arise. I feel completely comfortable in recommending this company to serve your technology needs.”
Patti Henley / Livingstons Concrete Service
I have worked with the people at Terrapin Technology Group for many years and in many capacities. What I appreciate most about Terrapin is their honesty. They will tell you honestly what you need, are very fair with pricing, and always look out for what is in the best interest of your business, not their own. Working with Terrapin is always a comfort knowing I can trust them and their expertise. It is rare today to find a company that is good at what they do and not be gouged for it. I would recommend them every time!
Briana Williams / Law Offices of Suzanne E. Rogers
Terrapin makes us feel like we’re their only customer. They’re never far from email, including early in the morning, nights and weekends. They’re sensitive to our needs as a small business and knowledgeable about our hardware and software.
Greg Valenza / Shaw Valenza LLP
We went through a few different tech companies before we started working with Terrapin. They are the best. Always on time, get the work done, and it's right the first time. Terrapin makes the technology side of our business easy. We have very few problems, but if an issue has come up, we have always had a very quick response.
Erika Bearry / Pomares Gardner
Terrapin Technology Group is great at handling differing business and personal computer needs. They are very quick to respond. Always careful to have someone call back even when unavailable at the moment. Their experts are very knowledgeable, experienced, and able to handle even extremely complicated and confusing computer issues. Even with a system as difficult as mine they take the time to explain in terms I can understand.
Suzanne E. Rogers, Esq. / Law Offices of Suzanne E. Rogers
Laurin Associates has been a client of Terrapin Technology Group for several years. Before Terrapin came on the scene, our system was slow and weighed down by unnecessary programs. From the very beginning they were able to gauge both our system and our workload, reconfigure our workstations, as well as our network server, in order to make our company run more efficiently. They provided us with a comprehensive evaluation report that detailed the strengths and weaknesses of our network hardware and software.
Terrapin has been available for both scheduled maintenance appointments as well as emergencies. We have never had a situation in which they did not have a sensible solution, economically and business-wise. We highly recommend Terrapin for any company.
Tina Doyle / Laurin Associates
As a new business we really didn’t know what our IT needs would be. The team at Terrapin took our thoughts and turned them into a highly functional and versatile reality. Since opening the doors, Terrapin has been there every step of the way, ensuring our growing needs are addressed. We are proud that our practice operates on the cutting edge of computer and network technology for our industry.
Chad Coleman / Coleman Chavez & Allen LLP
You and Terrapin give us excellent support - our firm has experienced nearly flawless IT operations, and your supervision of our systems has been effective and efficient. We trust your advice greatly.
Tom Barth / Barth Tozer & Timm LLP
Since the inception of our relationship with Terrapin, they have provided clear options, direct answers, prompt service and value. They have also consistently demonstrated pragmatism and awareness of cost when they recommend solutions and present our options.
Jeffery Owensby / Rediger McHugh & Hubbert
I have worked with the whole team at Terrapin for several years. I appreciate their responsiveness to problems that arise and willingness to go the extra mile. We have used many larger technical support companies over the years, but none offers the personal attention and dedication to detail that Terrapin does. I highly recommend Terrapin for your technical support needs.
Phil Ales / A & P Floor Company
Terrapin has always effectively assisted us with all our IT needs. As our office has experienced IT issues, Terrapin has responded promptly and, more importantly, has resolved the issues once and for all without the need for follow up.
Derek Cole / Cota Cole & Associates
Terrapin is our preferred tech support firm. They are easy to work with, very responsive and knowledgeable.
Ed Wright, Martensen Wright PC
Terrapin has been a pleasure to work with. They are responsive, courteous, efficient and always professional.
Robert L. Rediger / Rediger McHugh & Hubbert