COMMITMENT TO SERVICE

Terrapin Technology Group can provide analysis, design, build and install a network to support your business communication needs. We manage everything from the cabling and network hardware to building your file servers, configuring your applications and training users. If you already have a computer infrastructure, we can step in to resolve existing problems, provide a thorough audit and help maintain your infrastructure. We can assess both present and future needs; provide the proper recommendations and solutions; install quality components; and ensure your satisfaction through follow-up maintenance and customer service.

OUR SERVICES INCLUDE:

Help Desk
Small to mid-sized businesses often don’t need a full-time technology staff, but can benefit from having access to trusted computer consultants when there are questions or problems. We are positioned to assist your organization onsite, by phone and remotely whenever a problem arises. In addition to day-to-day maintenance and up-keep of your network infrastructure, our technicians can also help with budgeting, project planning and trend analysis.

Oversight and Project Management
Some firms have dedicated IT personnel to handle most day-to-day computer issues and related projects, but may look to consultants for backup, additional support and/or expertise, or project management. Terrapin is comfortable working with your existing IT department in any capacity and can provide another layer of support to your on-site personnel.

Crisis Management
From time to time, your worst fears are realized; you lose data, or even worse, complete system failure occurs. We believe prevention is the best preparation for disaster, but when your file server crashes and won’t restart, Terrapin will respond with prompt action and crisis resolution management.

Cloud Services
We offer a broad range of cloud services to augment your current infrastructure . Some of these services include Antivirus, email filtering and continuity, hosted Microsoft Exchange, online backup, time and billing, document management, file sharing and collaboration. We can also assist with hosting your entire infrastructure in the cloud if it makes sense both technically and economically for your organization.

Training
Our approach to technology training is simple: What do you need to know to get your job done? Through a professional, targeted learning approach, we help ensure that new knowledge can be applied to real life situations. We deliver a full range of technology and business skills training, from basic application and desktop productivity tools to complex and technical systems. Our Microsoft Certified Trainer can help provide training for many standard and advanced topics such as Microsoft Office, customized document management systems and job-specific workflows.

Cabling and Telecommunications
Terrapin offers installation of network cabling, telephone, audio visual and security systems. Our experienced team can assess your needs, make recommendations and install the necessary cabling and telecommunications. Our Contractor’s License Number is 995276.

Hardware Partners
Dell, HP, IBM, Lenovo, SonicWALL, Barracuda Networks, American Power Conversion (APC)

Software Partners
Microsoft, Symantec, McAfee, TrendMicro, Worldox, Workshare, Sage

Cloud Partners
Pay Per Cloud, Citrix, ShareFile, Carbonite, Mozy Pro