Joe brings to Terrapin an impressive IT background, most recently serving as the senior technical support technician and training coordinator for the law firm of McDonough Holland & Allen PC in Sacramento. He has strong technical expertise, combined with excellent communication skills. Joe is extremely knowledgeable about desktop, mobile, server and network technologies, and holds the CompTIA A+ and Microsoft Office Specialist certifications. He has provided support and training with programs such as Open Text Hummingbird DMS, Litera Innova, Microsystems DocXtools, Microsoft Office, LegalKey, CompuLaw, Microsoft Dynamics CRM for Legal, Carpe Diem, Workshare Professional, iBlaze Summation/Sanction, Adobe Acrobat, and additional programs specific to real estate, probate and estate planning practice groups. As a Microsoft Certified Trainer, he is skilled at assisting people in a classroom setting, one-on-one and via webinars over the Internet.
WHAT PEOPLE ARE SAYING
Providing quality customer service has been a guiding principle at the firm since the beginning.